Welcome to our Help & FAQ section. Whether you’re looking for more details about our products, need help with an order, or have questions about delivery, we’ve compiled a list of frequently asked questions to get you the answers quickly. If you can’t find what you’re looking for, our customer support team is just a message away.
Need Assistance? We’re Here to Help.
FAQ Sections
Front Door is Kenya’s premier online destination for alcoholic beverages, offering a wide range of products from local favorites to international classics. We aim to provide a fast, convenient, safe, and enjoyable shopping experience right to your doorstep.
Yes! We frequently run promotions and offer discounts on various products. Sign up on our page for our newsletter, or follow us on social media to stay updated on our latest deals.
Feel free to reach out to us via our website contact form, directly through WhatsApp, or by calling our mobile number. Our team is here to help you with any questions or concerns.
Ordering Online
You can place an order through our website(www.frontdoorke.com), directly via WhatsApp(+254758222000), or by calling our mobile number(0758222000 or 0709726200). Here’s how:
– Website: Browse our selection, add items to your cart, and follow the checkout process.
– WhatsApp: Send us a message with your order details, and our team will assist you with the purchase.
– Phone: Call us to place your order directly with one of our friendly staff members.
We accept a variety of payment methods including M-Pesa, credit/debit cards, and direct bank transfers.
Yes, once your order is placed, you will receive a tracking link and number that you can use to track your delivery on our website or by contacting our customer service team via WhatsApp or phone.
We accept returns or exchanges for products that are damaged, incorrect, or not to your satisfaction upon delivery. Please contact us within 2-3 hours of receiving your order to initiate the process.
We take age verification seriously. All customers must provide a valid ID proving they are over the legal drinking age at the time of delivery.
Delivery Information
We offer a flat rate delivery fee of KES 150 for a distance within 10 km of Nairobi CBD. For a distance above that, delivery charges depend on your location within Nairobi.
Delivery times are within less than 45 minutes with orders varying from 5 minutes to our maximum time depending on the location.
Currently, we only deliver within Nairobi. We plan to expand our delivery services in the future, so stay tuned!
